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Sell on Google, Instagram, Facebook and WhatsApp From One Catalogue

You can sell on several channels from one product catalogue: Google through Merchant Center, Instagram and Facebook through Meta’s catalogue tools, and WhatsApp through its business catalogue. Each channel has its own approval, policies and requirements, and some features vary by country, so check each platform’s current UK documentation. Fix the data first, then add one channel at a time.

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Contents

One catalogue, several channels

ChannelHow products get thereWhat to check
GoogleA feed goes to Merchant Center, and products show in free listings and Shopping adsDiagnostics, barcodes, price and stock. See Google Merchant Center setup for UK sellers
Instagram and FacebookA catalogue is created through Meta’s business tools and connected to your shopApproval, commerce policies and which features are available in the UK
WhatsAppA business catalogue can show products inside conversationsCurrent availability and rules in the UK, because guides we found were dated
TikTok ShopProducts are listed in the Seller CentreSee how to sell on TikTok Shop in the UK

A UK guide on Instagram notes that you need a catalogue of your products, set up through Meta’s business tools, and that approval can take time.

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Want a second pair of eyes? Clariti Digital can review your setup and show you what to fix first.

What to prepare

  • A clean product database with accurate titles, prices, stock, images and identifiers. See selling online from one product database.
  • A website with clear delivery, returns, contact and payment information.
  • A business account on each platform.
  • Photos and short videos that suit the channel.
  • Someone to answer customer questions quickly.

The order to add channels

  1. Fix the product data and the website.
  2. Start with the channel where your customers already look; see which sales channel to start with.
  3. Run it for three months, and measure orders, costs and time spent.
  4. Add the next channel only when the first works.

Pitfalls

  • Different prices on different channels, which breeds customer complaints and disapprovals.
  • Stock that is not shared, so you sell what you do not have.
  • Policies that differ by channel: restricted products, claims and images.
  • Waiting for approval while the data is still wrong.
  • Spreading yourself across too many channels.
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Rules to remember

UK consumer law applies on every channel: prices must be accurate and clear, product descriptions must not mislead, and customers have rights on delivery and returns. Reviews are covered by the UK rules on fake and incentivised reviews; see the UK rules on rewarding reviews.

Frequently asked questions

Can I sell on Instagram and Facebook from the same catalogue?

Yes, both use Meta’s catalogue tools. Check which features are available in the UK and how approval works.

Can I sell through WhatsApp?

WhatsApp has a business catalogue feature that shows products in chats. Check Meta’s current UK documentation, because older guides may be out of date.

Do I need a different feed for each channel?

Each channel has its own format and rules, but they can all be built from one master product database.

How long does approval take?

It varies, and we could not find a guaranteed time for any channel. Fix the data first and check each platform’s messages.

Which channel should I start with?

The one where your customers already look, with data that is ready. See which sales channel to start with.

Sources

Sam, Editor at Clariti Digital

Sam, Editor at Clariti Digital.

Need help with this?

Clariti Digital is a UK digital growth agency for established local businesses. We start with a diagnostic, then fix what holds back visibility, enquiries and trust. Call +44 7435 063827 or email sam@claritidigital.com.